FAQ

Frequently Asked Questions (FAQ)

Welcome to ZYQARA!

We want to make your shopping experience convenient, transparent, and enjoyable. Below are answers to some of the most frequently asked questions about orders, payments, shipping, returns, refunds, and customer support.

If you need additional assistance, our customer support team will be happy to help.

1. Orders & Payments

Q1: How can I place an order?

A: Browse our website and select the products you would like to purchase. Add your selections to the shopping cart, proceed to checkout, enter your billing and shipping information, and complete your payment.

Q2: How will I know if my order has been confirmed?

A: After your order has been successfully submitted and payment has been confirmed, you should receive an order confirmation email containing your purchase details. Please check your inbox and spam folder if you cannot find it.

Q3: What payment methods do you accept?

A: Available payment methods will be displayed during checkout. You can select from the payment options supported by our store.

Q4: Can I change or cancel my order after placing it?

A: If you need to modify or cancel your order, please contact us as soon as possible at service@zyqara.com with your order number.

We will make reasonable efforts to accommodate your request if your order has not yet entered the fulfillment or shipping process. Once an order has been processed for shipment or dispatched, changes or cancellations may no longer be possible.

Q5: What should I do if my order confirmation contains incorrect information?

A: Please contact us at service@zyqara.com and provide your order number along with the incorrect information. Our customer support team will review your request and assist you.

2. Shipping & Delivery

Q6: How much does shipping cost?

A: ZYQARA currently offers the following shipping options:

  • Standard Shipping: $2.99 per order.

  • Free Shipping: Available on orders of $39.00 or more.

Orders of $39.00 or more qualify for free standard shipping.

The applicable shipping fee will be displayed at checkout before you complete your purchase.

Q7: How long does delivery take?

A: Our estimated standard shipping transit time is 10–20 business days after dispatch.

This is an estimated delivery timeframe rather than a guaranteed delivery date. Actual delivery times may vary depending on the destination, carrier operations, customs procedures, weather conditions, and other unforeseen circumstances.

The total time required to receive your order includes both order processing time and shipping transit time.

Q8: How long does order processing take?

A: Orders are processed after payment has been successfully confirmed. Processing times may vary depending on order volume, inventory availability, payment verification, and operational circumstances.

Order processing time is separate from the 10–20 business day shipping transit estimate. Please refer to our Shipping Policy for the applicable processing and fulfillment information.

Q9: Do you provide order tracking?

A: Yes. Once your order has been dispatched, we will send a shipping confirmation email with tracking information when available.

You can use the tracking number provided in the email to follow your shipment.

Please allow some time for tracking information to become available after dispatch, as carrier systems may require additional time to update.

Q10: What should I do if my order is delayed?

A: If your package has not arrived within the estimated delivery timeframe or your tracking information has not been updated for an extended period, please contact us at service@zyqara.com.

Please provide your order number and tracking number, if available. Our team will review the available shipping information and assist you with the next steps.

Q11: What should I do if my package is marked as delivered but I have not received it?

A: First, check your mailbox, delivery location, and with household members or neighbors.

If you still cannot locate your package, please contact our customer support team with your order number. We will review the available tracking information and assist you in resolving the issue.

A delivery confirmation alone does not prevent us from reviewing a reported delivery issue.

Q12: Can I change my shipping address after placing an order?

A: If you notice an error in your shipping address, please contact us as soon as possible at service@zyqara.com.

We will make reasonable efforts to assist with corrections if your order has not yet been dispatched. Once an order has been shipped, address changes may no longer be possible.

3. Returns & Refunds

Q13: What is your return policy?

A: Eligible products may be returned in accordance with the return period and eligibility requirements stated in our Return & Refund Policy.

Please review the complete policy before submitting a return request to understand the applicable conditions and procedures.

Q14: How can I request a return?

A: To request a return, please email service@zyqara.com with the following information:

  • Your full name.

  • Your order number.

  • The product you wish to return.

  • The reason for your return request.

  • Relevant photos or videos, where applicable.

Our customer support team will review your request and provide return instructions.

Please obtain return authorization before sending any products back.

Q15: Who pays for return shipping?

A: Return shipping costs depend on the reason for the return.

  • Preference-based returns: Customers are generally responsible for applicable return shipping costs.

  • Damaged, defective, or incorrect items: We will provide an appropriate return, replacement, or refund solution at no additional cost to the customer.

Please refer to our Return & Refund Policy for complete details.

Q16: Where should I send my returned products?

A: Please do not send returned products to our business registration address.

After your return request has been reviewed and approved, our customer support team will provide the appropriate return warehouse address and detailed return instructions.

Q17: How long does a refund take?

A: Approved refunds will be processed according to the refund timeframe stated in our Return & Refund Policy.

Refunds are issued to the original payment method whenever possible. Your bank or payment provider may require additional time to process and display the refunded amount.

Q18: What should I do if I receive a damaged, defective, or incorrect item?

A: We are sorry if your order arrives with an issue.

Please contact service@zyqara.com with your order number, a description of the problem, and clear photos or videos showing the issue.

Our customer support team will review your request and provide an appropriate solution, such as a replacement, refund, or return at no additional cost to you.

Q19: Can I exchange a product?

A: If you receive a damaged, defective, or incorrect product, please contact our customer support team. Depending on product availability and the circumstances, we may arrange a replacement or another appropriate solution.

Please wait for our instructions before returning any item.

4. Products & Customer Support

Q20: Where can I find product information?

A: Product descriptions, images, specifications, and other available information can be found on the corresponding product pages.

If you have additional questions before purchasing, please contact us at service@zyqara.com.

Q21: How can I contact ZYQARA?

A: You can reach our customer support team through the following channels:

For order-related questions, please include your order number so we can assist you more efficiently.

5. Business Information

Q22: Who operates the ZYQARA website?

A: ZYQARA is owned and operated by Wenzhou Jiqing E-Commerce Co., Ltd.

Our official business information is provided below:

Brand Name: ZYQARA

Legal Company Name: Wenzhou Jiqing E-Commerce Co., Ltd.

Business Address:

Room 702, South Section, Building 1, Oufeng Building, Louqiao Subdistrict, Ouhai District, Wenzhou, Zhejiang, China.

Customer Support Email: service@zyqara.com

Customer Service Phone: +86 577 8842 0889

Wenzhou Jiqing E-Commerce Co., Ltd. is the business entity responsible for operating the ZYQARA website and providing customer support.

6. Still Have Questions?

If you cannot find the answer you are looking for, please contact our customer support team.

Brand Name: ZYQARA

Legal Company Name: Wenzhou Jiqing E-Commerce Co., Ltd.

Email: service@zyqara.com

Phone: +86 577 8842 0889

Business Address:

Room 702, South Section, Building 1, Oufeng Building, Louqiao Subdistrict, Ouhai District, Wenzhou, Zhejiang, China.

Thank you for choosing ZYQARA. We appreciate your trust and look forward to providing you with a convenient and positive shopping experience.

The ZYQARA Customer Support Team